Support
We're here to help you get the most out of Rental Tracker. Reach out anytime — we read every message.
Quick links
Sign in to the portal
Manage your properties and owners on the web.
Reset your password
Forgot it? We'll email you a reset link.
Delete your account
Email us and we'll wipe your data within 7 days.
Frequently asked questions
How do I add a property?
Sign in on the mobile app or web portal, open Properties, and tap Add Property. You can record the address, type, currency, acquisition cost, and assign it to an owner.
How do I invite a property owner to view their own properties?
From the Property Manager dashboard, open Invite Owner, enter their email, and send. They'll receive a link to create their account and see only the properties you've assigned to them.
Does Rental Tracker support multiple currencies?
Yes. Each property is stored in its own currency, and reports are broken down per currency rather than mixed — so a portfolio with both THB and USD properties will show separate income, expense, and net profit rows for each.
How do I record a rent payment or expense?
From the dashboard, tap Record Transaction. Pick the property, choose income or expense, set the amount and date, optionally add a category and notes, then save. The amount immediately flows into the property's net profit and your portfolio totals.
I forgot my password — how do I reset it?
Go to the password reset page, enter your email, and we'll send you a reset link. The link expires after a short window for security.
How is my data secured?
Your data is stored on encrypted servers and is only accessible to you and the team members you explicitly invite. Passwords are hashed; we never see them. We don't sell or share your data with third parties.
Can I export my data?
Yes. Email us at [email protected] and we'll send a CSV export of your properties, owners, and transactions.
How do I delete my account?
Send a deletion request to [email protected] from the email tied to your account. We'll permanently remove your tenant data within 7 days and confirm by email.
Still need help?
If you didn't find your answer above, email us at [email protected] with as much detail as you can — what you were trying to do, what happened instead, and a screenshot if relevant. We'll get back to you as soon as we can.